Q: I am not satisfied with the answer I received. What should I do? A: At Just-Ask-Human, we do everything possible to provide our members with the quality advice they need. If you have any concerns about the advice you have received, you can rate the expert during the conversation. Our Quality Control team reviews all ratings to ensure that we are providing the highest-quality advice to our members. They will examine your case to provide you with the best experience possible. If you have any additional questions or concerns, you can always contact our Customer Care team at help@justaskhuman.com, and they will be happy to help you.
Q: How long do I have to wait for my answer? A: The average initial response time on Just-Ask-Human is 60 seconds. Most experts provide members with a detailed solution within 30 minutes, as they may need to gather some details from you and clarify information. Some complicated questions requiring extensive research may take longer and will be answered within 24 hours.
Q: What is included in my subscription? A: You gain full access to high-class plumbers, computer specialists, and other experts. You can ask them an unlimited number of questions at any time of the day or night. Also, you get various discounts from our partners.
Q: I want to change my password. How can I do that? A: If you need to change your password, click on the Forgot password? link on the Log In page. Then, enter your email and click on the Reset password button. After that, wait for an email with the password reset link from us. Simply click on this link and follow the instructions to set a new password.
Q: How do I cancel my subscription? A: We’re sorry you want to cancel your subscription. Please remember that you can always get a second opinion or request a new expert on Just-Ask-Human by contacting us at help@justaskhuman.com or by calling +12 444 *** ***. If you still want to cancel your subscription, click on the Cancel button on the Membership panel in My account.
About Just-Ask-Human
Q: What is Just-Ask-Human? A: Just-Ask-Human is the quickest and easiest way to get personalized online consultations from plumbers, computer specialists, and other experts at any time of the day or night. All our experts have successfully passed the 3-step verification process, including a diploma or license check, skills test, and interview. Here you can quickly get the necessary professional help at a reasonable price.
Q: How do you check your experts? A: Every expert passes a 3-step verification process, including a diploma or license check, skills test, and interview to join Just-Ask-Human.
Q: What categories do you have? A: Here is the list of the categories that are now available on Just-Ask-Human:
Plumbing
Electronics & computers
Home appliances
Cars
Q: Why don't you offer free services? A: Our goal is to help people find high-class professionals like plumbers, computer specialists, and other experts online. Their time and expertise cost money. That's why you can't get free advice on Just-Ask-Human. However, it's still more affordable than face-to-face consultations.
Q: Can I use Just-Ask-Human without sharing my real name? A: On Just-Ask-Human, members can use nicknames, so you can chat with experts without sharing your real name. For your safety, we recommend not including any personal information in your nickname and not using your first or last name on our site. Please note that Just-Ask-Human is a public forum, so questions and answers posted here are not confidential.
How Just-Ask-Human Works
Q: How can I ask a question? A: To get a personalized consultation on Just-Ask-Human, log in to your account and click on the Go to chat button. Then, enter your question in the Chat form and wait until the Just-Ask-Human expert replies to you. Chat with an expert and ask as many follow-up questions as you need until you get your problem solved.
Q: Can I edit my question or reply? A: No, you can't edit your questions on Just-Ask-Human. However, you can add new information by replying to an expert anytime you like.
Q: Can I ask follow-up questions? A: Yes, when chatting with your expert on Just-Ask-Human, you can ask follow-up questions until your problem is resolved.
Q: Can I send photos or files to an expert? A: Yes, you can add various attachments to your questions. Simply click on the paperclip icon, select the file, and confirm the upload.
Account Settings
Q: I can't sign in. What should I do? A: Check your username and password. Your username is your email address. If you forgot your password, use the "Forgot password?" link to reset it.
Q: I forgot my password. Can you help me? A: Use the "Forgot password?" link to reset your password. If you don't receive the email, check your Spam folder or contact us.
Q: How do I change my email address? A: You can’t change your email address manually, but you can contact Customer Care to update it.
Q: How do I cancel my subscription? A: You can cancel your subscription by clicking the Cancel button on the Membership panel in My Account.
Subscription & Membership
Q: What is included in my subscription? A: You gain full access to experts and can ask an unlimited number of questions.
Q: How can I check my membership status? A: Log in to Just-Ask-Human, go to "My Account," and click on the Membership tab to view your status.
Q: How often will I be charged for the subscription? A: You will be charged automatically every 28 days until you cancel your subscription.
Q: How do I cancel my subscription? A: To cancel your subscription, click the Cancel button in My Account, or contact us for assistance.
Billing & Payments
Q: Why don't you offer free services? A: The experts provide valuable services that cost money, but they are still more affordable than face-to-face consultations.
Q: How do I update my payment details? A: You can update your payment details by going to the Payment settings in My Account and adding or editing your card details.